Privacy policy

How we use your information

This privacy notice tells you what to expect when NHS Payroll Services collects personal information.  It applies to information we collect about:

• Visitors to our websites
• Staff members and prospective employees (including volunteers)
• Individuals engaging with any of our services
• Individuals exercising rights under the Freedom of Information Act

There may be occasion when we need to share your information with other organisations in order to carry out our public functions, in such circumstances we make every effort to establish a written form of agreement/ contract in such cases to ensure that all information is kept secure and is not disclosed to any unauthorised individuals.

The NHS Payroll Services website stores dedicated payroll officer information, the personal information that the information relates to has been encrypted in the database so this data cannot be retrieved. Any details submitted to retrieve payroll officer information are not stored.

Visitors to our websites

While visiting our website there may be instances where we may collect personally identifiable information through our website.  We will make this clear when we collect personal information and will explain what we intend to do with it at the point that it is submitted.

Security

This site has security measures in place to protect the loss and alteration of information under our control.

People who call our helpline or contact us via phone

When you call any telephone number belonging to NHS Payroll Services, we collect calling line identification (CLI) information.  We use this information for audit and security purposes.

Some of our services may require you to provide us with personal information over the phone. All information provided to us via this method is treated processed in line with Data protection legislation (GDPR) and trust policies.

People who email us

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who make a complaint to us

When we receive a complaint from an individual, we create a file containing the details of the complaint. This usually contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide, information may also be used to improve the services we provide. We compile and publish statistics & report showing information like the number of complaints we receive. This does not contain any identifiable information.

We will keep personal information contained in complaint files in line in line with our complaint policy.  It will be retained in a secure environment and access to it will be restricted accordingly to those who need access to it for the purposes of complaint investigation.

Links to other websites

This privacy notice does not cover any links within this website that direct individuals to external websites that are not part of the Northumbria Group. We encourage you to read the privacy statements on the external websites you visit.

Changes to our policy

If our privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing the page ensures you are always aware of what information we collect, how we use it and under what circumstances.

Contact information